end of loan or early payoff

Steps for the end of your loan or early payoff

1. 01 Turn off your automatic payments

   • If you have automatic payments through Chase, go to your account at chase.com, choose “Pay loan” and turn them off.
   • If you have automatic payments through another bank, go there to turn them off.
   • Keep in mind: We can’t turn them off for you. If you don’t turn off your automatic payments, you may be overcharged.

2. 02 Get a payoff quote

   • If you haven’t received a maturity notice from us, or you want to pay off your loan early, you’ll want to request a payoff quote.
     • Sign in to chase.com and choose your auto account
     • Go to the “More” drop down menu and choose “See a payoff quote”
   • You won't be charged a penalty for paying off your loan early, even if your contract lists a fee.

3. 03 Check your mailing address

   • We’ll mail your title or lien release to the mailing address that appears on your auto billing statements. Make sure to review your address with us and the DMV, and make any necessary updates before completing your payoff.

4. 04 Receive your title or lien release

   • To release our lien, your account must be paid in full with a $0 balance. Your lien release will be sent to the address that appears on your auto account statements generally in 2-10 business days from payment posting based on your payoff method or State requirements. Contact us directly if you need to update your information. Although we release the lien typically within 2-10 business days, please allow up to 30 days to receive your lien release after the final payment has posted based on mail time and/or state DMV processing.
   • For electronic (paperless) titles, we will notify the state of the lien release generally in 2-10 business days from payment posting based on your payoff method or the state you live in, and they will provide you with your title. (Florida requires the title to remain electronic unless the owner requests a paper title). Please contact your local state DMV for current timeframe for completion as it varies state to state.
   • For more info about titles and lien releases, go to our FAQs